Rental pricing covers the tree product only.
Delivery, installation, teardown, and pickup services are available for an additional fee.

No. Rental items are available for local pickup or professional delivery within the Greater Toronto Area (GTA).
Shipping is not available for rental products.

Yes. We provide professional delivery, installation, teardown, and pickup services throughout the GTA and surrounding areas.
Extended distances may be accommodated upon request and subject to additional fees.

A minimum rental value may apply for full-service bookings. Please contact us for a customized quotation.

1. Select your desired trees from our rental collection.
2. Contact us to confirm availability for your event date (include the event location if you require our delivery/ set up/ tree down/ pick up service for a accurate quotation),
3. A minimum 50% deposit is required to secure your reservation (full payment is preferred).
4. The remaining balance is due at least 5 days prior to the event date.

Please note: Orders placed without prior confirmation may be cancelled. A 3% credit card processing fee applies to refunded transactions.
All confirmed bookings are non-refundable.

Rental is calculated per day (24-hour period).
Extended rental periods are available upon request.

A refundable security (damage) deposit may be required for certain bookings.
The deposit will be returned once items are received on time and in original condition.

Tree selection depends on ceiling height, venue scale, and design vision:
• 10–12 ft: Ideal for standard banquet halls, aisle framing, entrances
• 13–15 ft: Best suited for high ceilings, stages, and luxury statement installations

We are happy to review your venue details and recommend the most suitable option.

Each tree is supported by a stable, weighted base designed for safety and balance.
Bases can be concealed with decorative planters, florals, or styling elements to seamlessly match your event aesthetic.

Our trees are designed for efficient installation:
• Modular trunk sections connect securely
• Branches are labeled for easy placement
• Setup instructions are provided

Most installations take approximately 10–20 minutes per tree.
Professional installation service is available upon request.

Vehicle requirements depend on tree size. We typically recommend:
• SUV with seats folded down (for mid-size trees)
• Cargo van or box truck (for 13–15 ft trees)

Please confirm vehicle suitability with us prior to pickup.

Late returns without prior approval may result in additional rental charges.
Clients are responsible for any loss or damage during the rental period. Repair or replacement costs may apply.

A: Yes. We ship across Canada and to the United States from our Mississauga, Ontario store.

A: Delivery dates shown at checkout are estimates, not guarantees. Once your order ships, you will receive a tracking number by email.

A: Yes. US-bound shipments may be subject to import duties and taxes, as the US has eliminated the de minimis exemption. For larger shipments, you are the importer of record and are responsible for customs clearance. Please see our Shipping Policy for full details.

A: Packages refused at delivery, or undeliverable due to an incorrect address provided at checkout, will be returned at your expense, including return shipping and any restocking fees. Please see our Shipping Policy and Terms of Service for details.

A: Please see our Refund Policy for full details, including eligibility, timelines, and how to start a return.

A: Yes. Please keep all original packaging until you are sure you will keep the item. Returns without original packaging may be refused or subject to a fee.

A: Yes. Our artificial trees are designed to look like the real thing, with natural-looking foliage, trunks, and colour variation. Many customers use them for events, staging, offices, and homes where a real tree is not practical.

A: Most trees require simple assembly, such as attaching the trunk sections and shaping (fluffing) the branches. No tools are needed, and instructions are included.

A: Our trees are designed primarily for indoor use. Short-term outdoor use for events is possible in fair weather, but prolonged exposure to sun, rain, or wind can cause fading or damage, which is not covered under our return policy.