Refund policy

**Refund Policy — WAYSAVING**

**Returns (shipped orders)**
We offer a 7-day return window on shipped orders: you have 7 days from the date you receive your item to request a return.

For local delivery orders, pickup orders, and purchases made in store, we offer exchange only (no returns), within 7 days.

For USA shipping orders, we do not accept returns or exchanges.

To be eligible for a return, the item must be in the same condition you received it — unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

**Return costs**
- The original shipping charge is non-refundable.
- The buyer is responsible for return shipping charges.
- A $30 restocking fee applies to all accepted returns.

**Damaged or defective items**
If your item arrives damaged or defective, contact us within 3 days of delivery with photos of the damage. We will cover the return shipping cost for confirmed damage or defects. Only the product value is refunded — the original shipping charge is non-refundable.

Important: keep the box, all packaging, and all received parts until your claim is fully resolved. Disposing of them may void your damage claim.

Claims made after 3 days from delivery will not be accepted.

**Exceptions**
For packages returned due to a wrong or incomplete address, missing address information, the package not being picked up on time, or delivery refused by the recipient, the buyer is responsible for both the original outbound shipping and the return shipping charges, plus a $20 restocking fee.

We cannot accept returns or exchanges for final sale items or gift cards.

**How to start a return**
Email us at waysavingonline@gmail.com to request a return. If your return is accepted, we'll send you return instructions including where to send your package:

Waysaving
6705 Tomken Rd, Unit 1-2
Mississauga, ON L5T 2J6, Canada

Do not send items back without first receiving our return authorization — unauthorized returns will not be accepted.

**Refunds**
Once we receive and inspect your return, we'll notify you whether your refund was approved. Approved refunds go back to your original payment method. Please allow time for your bank or card issuer to process and post the refund.

**Customs, Duties, and Brokerage Disclaimer**

All goods are shipped from Canada.

Shipments to the United States are subject to U.S. Customs and Border Protection (CBP) regulations. Please note: the U.S. duty-free de minimis exemption (Section 321, previously USD $800 or less) has been eliminated — shipments of any value may now be subject to import duties. U.S. Customs and/or the carrier may also impose additional fees, including but not limited to brokerage fees, disbursement charges, or state/local taxes.

WaySaving shall not be held responsible for any such charges. All duties, taxes, and fees, if levied, are the sole responsibility of the consignee/recipient.