Shipping policy

**Shipping Policy — Waysaving**

**Tracking**
All orders ship with tracking. Your tracking number is emailed to you as soon as your order is fulfilled.

**Delivery timeframes**
Processing times and delivery dates shown at checkout are estimates, not guarantees. We do not guarantee carrier transit times. Delays caused by the carrier, weather, customs inspections, or other events outside our control do not entitle the buyer to a refund of shipping charges.

**When delivery is complete**
Delivery is deemed complete when the carrier records the package as delivered — including delivery with signature confirmation where a signature is required. The carrier's delivery scan or proof-of-delivery record is accepted as proof of delivery.

**Address accuracy**
Please make sure your shipping address — including unit, apartment, or suite number — is complete and correct before checkout. An incorrect or incomplete address can cause delays, extra charges, or return of the package.

**Delivery attempts, unclaimed and refused packages**
If a package cannot be delivered because the shipping address is incorrect or incomplete, the recipient is not available for a signature-required delivery, the package is not picked up in time, or the recipient refuses delivery, the package will be returned to us. In that case:
- the return shipping cost and a $30 restocking fee will be deducted from any refund;
- original shipping charges are non-refundable.

**Customs, Duties, and Brokerage Disclaimer**

All goods are shipped from Canada.

Shipments to the United States are subject to U.S. Customs and Border Protection (CBP) regulations. Please note: the U.S. duty-free de minimis exemption (Section 321, previously USD $800 or less) has been eliminated — shipments of any value may now be subject to import duties. U.S. Customs and/or the carrier may also impose additional fees, including but not limited to brokerage fees, disbursement charges, or state/local taxes.

WaySaving shall not be held responsible for any such charges. All duties, taxes, and fees, if levied, are the sole responsibility of the consignee/recipient.

**Bulk orders & LTL freight (large trees)**

U.S. shipments valued over USD $2,500 require formal customs entry. For these orders, the customer acts as the importer of record and must provide before we can dispatch the shipment:

- a valid EIN (Employer Identification Number); and
- their licensed customs broker's contact details (or authorization for the carrier's brokerage service to act on their behalf).

If you don't have a customs broker, contact us at waysavingonline@gmail.com and we can recommend one. Please note that any recommended broker is an independent third party — we are not responsible for their services, fees, timelines, or any issues arising from customs clearance.

We cannot clear customs or release the freight without this information. Delays caused by missing importer details are the customer's responsibility, and any resulting storage or redelivery charges will be billed to the customer.